FAQ

FAQ

Edmonton Bouncy Castle runs our operations 24/7, 365 days a year. You can order all our services online using our booking system or phone (780-686-3554), e-mail: [email protected] and via live chat that can be found in the bottom right-hand corner.

If you’re an event planner or looking to book a large event, we recommend speaking to one of our staff members via phone or by e-mail so we can better assist you or visiting this page for our packages

Our goal is to make cancellations easy as possible. We understand, having families ourselves, children often get sick and bad weather happens. For this reason, we offer free cancellations for all our inflatables. All we ask is to please let us know before the equipment is delivered. Any inflatable orders paid for will be refunded 100%

Some of our equipment can be used by adults. Please ask us for more details. 

All inflatables come with air pumps, extension cords, and equipment to secure the castle to the surface. Please let our team know on the order form or when speaking to our staff members if you plan to use the inflatable on a hard surface. If there is no power at your location (in a public park), you will be required to rent a generator for a power source. Edmonton Bouncy castle rents them as a convenience to our clients. If you require safety matting for hard floor surfaces, please let our team know.


All our equipment is available to hire or for a weekend. All our prices can be found with each of our products. Inflatables must be clean before we return to collect the equipment the next morning. Please turn inflatables on as soon as you wake up to ensure they are dry before we arrive.

Deposits are only required when hiring staff services such as balloon artists and face painters.

Edmonton Bouncy Castle accepts credit cards, cheques, cash and e-mail transfers. If paying by cheque please make the cheque payable to Edmonton Bouncy Castle.

Most of our castles take 30 minutes to setup. Some of our larger inflatables, such as obstacle courses will require more time. The time required for setup and removal is not included in rental time.

You can book anytime but in the summer months we get very busy and our popular inflatables often get booked up weeks in advance. We welcome last minute bookings.


Please make sure that any hallways, side passage or any other access to your garden or venue are clear of obstacles etc. Ensure the area where the castle will be setup is free of sharp objects and make sure there is no animal mess – we do not setup on or near animal mess.


Please make sure that any hallways, side passage or any other access to your garden or venue are clear of obstacles etc. Ensure the area where the castle will be setup is free of sharp objects and make sure there is no animal mess – we do not setup on or near animal mess.

For grass surfaces, we use 18-inch ground stakes. For public events, with permission, we use 24-inch stakes. On hard surfaces, we use weighted sandbags to secure equipment.

City of Edmonton Vendor
Fully Insured Inflatable Company Edmonton

Custom Event Packages

Looking for a custom event? Give us a quick call, an e-mail or use live chat to discuss your custom event package options. Or you can fill out a custom quote form and our team will simply update the pricing for you. 

5% Discount
No prize
Free Tables & Chair Rental
Almost!
10% Discount
Small Carnival Game Rental
No Prize
4 Free Hours Extra
Almost!
$50 Discount
No prize
Free Food Machine
Edmonton Bouncy Castle's Spin To Win Get your chance to win a fun prize!

Enter your email address and spin the wheel. This is your chance to win amazing discounts! One rental of any inflatable is required to use prize. 4 or 8 hour prize is additional to 4 hour minimum rental. 

Our in-house rules:
  • One game per user
  • Cheaters will be disqualified.